Refund and Returns Policy
Please note that due to the specialized nature of our medical equipment, returns will only be accepted in cases where the product does not meet our quality standards or is defective. Given that our products typically require expertise and familiarity, we expect customers to be knowledgeable about their purchase.
Therefore, returns for reasons other than product quality or defectiveness may not be accepted. We appreciate your understanding in this matter. Under this circumstance, if you still want to return the product not because of the reasons above, please contact us to request the return address within 14 Ddays. Please note that in such cases, you will be fully responsible for covering the return shipping fees. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question at support@biotechgears.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like disposable goods (such as disposable blades), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchange
Due to the specialized nature of our medical equipment and the expertise required for its usage, exchanges may not be possible. Please be sure of the product you’re purchasing. We appreciate your understanding in this matter. If you have any questions or concerns about your purchase, please don’t hesitate to contact us for assistance.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@biotechgears.com.