Shipping Policy
Thank you for choosing BIOTECHGEARS! We aim to provide you with a seamless shopping experience, including efficient and reliable shipping options. Please review the following shipping policy to understand how we handle the shipment of your orders.
Order Processing Time
All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment. We strive to fulfill orders promptly to ensure timely delivery. If there are any urgent matters that cause delays, we will notify you by phone or email
Shipping Methods
The average delivery time is 7-14 business days.
Our most commonly used shipping companies include FedEx ,DHL,UPS and USPS.
Shipping Locations
Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or delivery issues.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date here: https://biotechgears.com/track-your-order/, or the courier’s tracking portal.
Shipping Delays
While we strive to deliver your orders within the estimated timeframe, please note that shipping delays may occur due to factors beyond our control, such as inclement weather, customs processing, or carrier delays. We appreciate your patience and understanding in such situations.
International Shipping
For international orders, please be aware that additional customs duties, taxes, or import fees may apply upon delivery. These fees are determined by the customs authorities in your country and are not included in the shipping charges. It is the responsibility of the recipient to pay any applicable customs duties or taxes.
Shipping Damage or Loss
In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund as soon as possible.
Shipping Restrictions
Certain items may be subject to shipping restrictions or regulations imposed by local authorities or courier services. We reserve the right to refuse shipping certain products to specific locations if prohibited by law.
Thank you for choosing BIOTECHGEARS! We aim to provide you with a seamless shopping experience, including efficient and reliable shipping options. Please review the following shipping policy to understand how we handle the shipment of your orders.
Contact Us
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team at support@biotechgears.com.
Policy Updates
We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
By placing an order with BIOTECHGEARS, you agree to adhere to the terms outlined in this shipping policy. Thank you for choosing us for your shopping needs!
Biotechgears Team